Privacy Policy

Recalibra Health and its subsidiaries ("Recalibra Health," "we," or "us") owns and operates websites (the "Websites") located at https://recalibrahealth.com  and may have previously, now or in the future own and/or operate a mobile application (collectively, the "Platform"). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content ("Content"), any products or services provided through the Platform or otherwise by Recalibra Health, and any affiliated website, software or application owned or operated by Recalibra Health (collectively, including the Platform and the Content, the "Service") are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Recalibra Health Terms and Conditions ("Terms and Conditions").


We are committed to respecting the privacy of users of the Service. We created this Privacy Policy ("Privacy Policy") to tell you how Recalibra Health collects, uses, and discloses information in order to provide you with the Service.


By creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are acknowledging the most recent version of this Privacy Policy. We will update this Privacy Policy when necessary to reflect material changes in the Service or how we use personal information, and as required by applicable law. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date at the top of the Privacy Policy. If we make material changes to this Privacy Policy, we will provide notice or obtain consent regarding such changes as may be required by law.


If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such an individual to act on such an individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.


Limitations on Use by Minors


The Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. The Service is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under eighteen (18) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.


Furthermore, if you are under eighteen (18) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform. Please submit any such request ("Request for Removal of Minor Information") to either of the following:

  • By mail: Recalibra Health, Attn: Privacy Officer, PO Box 46792, Tampa Florida 33646 with a subject line of "Removal of Minor Information." If you send by mail, please send by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery and tracking.
  • By email: contact@recalibrahealth.com, with a subject line of "Removal of Minor Information"


For each Request for Removal of Minor Information, please state "Removal of Minor Information" in the email or letter subject line, and clearly state the following in the body of the request:

  • The nature of your request
  • The identity of the content or information to be removed
  • The location of the content or information on the Platform (e.g. by providing the URL)
  • That the request is related to the "Removal of Minor Information"
  • Your name, street address, city, state, zip code and email address, and whether you prefer to receive a response to your request by mail or email


We will not accept any Request for Removal of Minor Information via telephone or facsimile. Recalibra Health is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled or incorrectly sent.


Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires Recalibra Health to maintain the content or information; when Recalibra Health maintains the content or information on behalf of your Providers (as defined in our Terms and Conditions) as part of your electronic medical record; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished or reposted by the third party); when Recalibra Health anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.


The foregoing is a description of Recalibra Health's voluntary practices concerning the collection of personal information through the Service from certain minors, and is not intended to be an admission that Recalibra Health is subject to the Children's Online Privacy Protection Act, the Federal Trade Commission's Children's Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.


Protected Information


When you set up an account with Recalibra Health, you are creating a direct customer relationship with Recalibra Health that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to Recalibra Health, including but not limited to, your name, email address, shipping address, phone number and certain transactional information, which we do not consider to be "protected health information" or "medical information."


However, in using certain components of the Service, you may provide certain health or medical information that may be protected under applicable laws. Recalibra Health is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, "HIPAA"). One or more of the Labs, Pharmacies or Medical Groups (as defined in our Terms and Conditions) may or may not be a "covered entity" or "business associate" under HIPAA, and Recalibra Health may in some cases be a "business associate" of a Pharmacy or Medical Group. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Recalibra Health, the Medical Groups, the Providers, the Labs, or the Pharmacies. To the extent Recalibra Health is deemed a "business associate" however, and solely in its role as a business associate, Recalibra Health may be subject to certain provisions of HIPAA with respect to "protected health information," as defined under HIPAA, that you provide to Recalibra Health, the Medical Group or the Providers ("PHI"). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, "Protected Information"), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws. The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you acknowledge receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).


By accessing or using any part of the Service, you understand that any information that you submit to Recalibra Health that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers, laboratory services by the Labs or prescription fulfillment by the Pharmacies, is not considered Protected Information, and will be subject only to our Privacy Policy and any applicable state laws that govern the privacy and security of such information. For purposes of clarity, information you provide to Recalibra Health in order to register and set up an account on the Platform, including name, date of birth, username, email address, shipping address, and phone number, are not considered Protected Information.


Collection of Personal Information


The personal information we collect depends on how you interact with us, the services you use, and the choices you make.

We collect information about you from different sources and in various ways when you use our services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.


Information you provide directly


We collect personal information you provide to us. For example:

  • Name and contact information, such as your name, email address, phone number, and billing and physical addresses.
  • Demographic data, such as your gender, date of birth and zip code.
  • Social plug-ins, such as third-party websites, networks, platforms, servers and/or application information (e.g., Facebook, Twitter, Instagram).
  • Payment information, such as your credit card number, financial account information, and other payment details.
  • Content and files, such as photographs, videos, documents, and other files you upload to the Service. This includes email messages and other communications you send to us.


Sensitive personal information

  • Government ID (driver’s license, passport number, social security numbers).
  • Account access information (username, account number, password, security/access code).
  • Sensitive demographic data (racial or ethnic origin).
  • Contents of communications made via the Service.
  • Biometric information used to verify identity.
  • Health data, including browsing activity, app usage, purchases, expressed interests, and interactions with the Service.


Information we collect automatically

  • Identifiers and device information (IP address, MAC address, device type, OS, browser, language, settings).
  • Geolocation data (depending on device/app settings).
  • Usage data (pages viewed, time spent, access times, referring URLs).
  • Inferences generated from collected data (e.g., geographic location based on IP).


Information we obtain from third-party sources

  • Third-party partners (apps, social networks).
  • Co-branding/marketing partners.
  • Service providers (e.g., location services).
  • Publicly available sources (government databases).


When you are asked to provide personal information, you may decline. You may also use browser or OS controls to limit automatic data collection. However, declining to provide necessary information may limit access to certain services or features.


Recalibra Health provides management services to the medical providers and certain pharmacies you may access through the Service. As a result, we may store additional health information on their behalf, including your medical record, communications with providers, medical history, and prescription information.


Cookies, Mobile IDs, and Similar Technologies


We use cookies, web beacons, mobile analytics and advertising IDs, and similar technologies to operate our websites and online services and to help collect data, including usage data, identifiers, and device information.


What are cookies and similar technologies?


  • Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server.
  • Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our websites (such as embedded videos, plug-ins, or ads) results in your browser connecting to the third-party web server that hosts that content. We also include web beacons in our email messages or newsletters to tell us if you open and act on them.
  • Mobile analytics and advertising IDs are generated by operating systems for mobile devices (iOS and Android) and can be accessed and used by apps in much the same way that websites access and use cookies. Our apps contain software that enables us and our third-party analytics and advertising partners to access these mobile IDs.


How do we and our partners use cookies and similar technologies?


We, and our analytics and advertising partners, use these technologies in our websites, apps, and online services to collect personal information (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information) when you use our services, including personal information about your online activities over time and across different websites or online services. This data is used to:

  • Store your preferences and settings
  • Enable you to sign in
  • Analyze how our websites and apps perform
  • Track your interaction with the site or app
  • Develop inferences about your interests
  • Deliver and tailor interest-based advertising
  • Combat fraud
  • Fulfill other legitimate purposes


We and/or our partners also share the data we collect or infer with third parties for these purposes.


What controls are available?


There are a range of cookie and related controls available through browsers, mobile operating systems, and elsewhere. See the "Choice and Control of Personal Information" section below for details.


Use of Personal Information


We use the personal information we collect for purposes described in this Privacy Policy or as otherwise disclosed to you, subject to the limitations addressed in the "Protected Information" section above. For example, we use personal information for the following purposes:

  • To provide and improve the Service offered by Recalibra Health
  • To personalize your experience and deliver content relevant to your interests
  • To process transactions and provide customer support
  • To communicate with you about updates, offers, and important notices
  • To comply with legal obligations and enforce our Terms and Conditions